Cheap Carpets | Carpet Shop | Carpet Discount

Feedback

We are always striving to improve the service we provide to customers, and your comments and feedback are an integral part of that.

Please take a few minutes to complete this simple questionnaire and help us to make our customer experience better. As a little ‘thank you’ for the time you have taken to complete this questionnaire, every complete entry will be entered into our monthly draw to win £50.00 of shopping vouchers.

Thank you and good luck!

The Carpetncare Team

Name (required)

 

Adress (required)

 

Telephone Number (required)

 

Your Email (required)

 

Please can you name the area that the worked was carried out? (Lounge, kitchen, hallway etc)
 Lounge Kitchen Hallway Bedroom Bathroom Other

 

If \'Other\', where?

 

Did you make your purchase from:
 The Shop The Website

 

If shop please rate your experience of the shop. Was the shop presented well? Was the choice available and the quality of goods on sale up to standard?

Scale of 1-5

 

If you would like to make any additional comments, please do so below:

 

If web please tell us about your experience of the website. Was it easy to use, could you find everything you were looking for?

Scale of 1-5

 

If you would like to make any additional comments, please do so below:

 

When you talked to our sales person (in person, on the telephone or by email), were they helpful, polite and did they provide you with the information you needed.

Scale of 1-5

 

If you would like to make any additional comments, please do so below:
Further comments field

 

Please tell us about your experience of our estimators. Were they punctual, helpful, and knowledgeable? Did they explain the estimate and terms and conditions in a clear manner?

Scale of 1-5

 

If you would like to make any additional comments, please do so below:
Further comments field

 

Tell us about your experience of our fitters. Were they punctual, did they call if they were delayed, were they tidy and was the work up to standard?

Scale of 1-5

 

If you would like to make any additional comments, please do so below:
Further comments field

 

Were you happy with the overall service you received and would you recommend us to a friend?

 

If No please tell us why the service did not meet your expectations.

 

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